1. Introduction
Welcome to Dyjipeu.com ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.
By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and postal address.
- Account Information: Username, password, and account preferences.
- Payment Information: Credit card details, billing address, and other financial information necessary for processing payments.
- Demographic Information: Age, date of birth, gender, and family details (when registering children for our trampoline room services).
- Health Information: Basic health and fitness information relevant to safely using our trampoline facilities.
2.2 Automatically Collected Information
When you visit our website, we automatically collect certain information, including:
- Device Information: IP address, browser type, operating system, device identifiers, and mobile network information.
- Usage Information: Pages visited, time spent on pages, links clicked, and other actions taken on our website.
- Location Information: General location derived from IP address.
- Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies.
3. How We Use Your Information
We use your personal information for the following purposes:
- To provide and maintain our services, including processing reservations and payments.
- To verify identity and manage user accounts.
- To ensure the safety of children using our trampoline facilities.
- To communicate with you about bookings, promotions, events, and service updates.
- To personalize your experience and deliver content relevant to your interests.
- To improve our website, services, marketing, and customer relationships.
- To comply with legal obligations and enforce our terms and conditions.
- To prevent fraud and enhance security.
- To analyze usage patterns and conduct research to improve our offerings.
4. Legal Basis for Processing (GDPR Compliance)
Under the General Data Protection Regulation (GDPR), we process your personal information based on the following legal grounds:
- Contractual Necessity: Processing necessary for the performance of our contract with you (e.g., booking services, processing payments).
- Legitimate Interests: Processing necessary for our legitimate business interests, provided these interests do not override your rights and freedoms.
- Legal Obligation: Processing necessary to comply with our legal obligations.
- Consent: Processing based on your specific consent, which you can withdraw at any time.
5. Data Sharing and Disclosure
We may share your information with the following categories of third parties:
- Service Providers: Companies that provide services on our behalf, such as payment processing, data analysis, email delivery, hosting, and customer service.
- Business Partners: Trusted partners who help us operate our business and deliver services.
- Legal Authorities: Law enforcement agencies, courts, or other government authorities when required by law or to protect our rights.
- Professional Advisors: Accountants, lawyers, auditors, and insurers when necessary for the operation of our business.
We do not sell your personal information to third parties. Any third parties with whom we share your information are contractually obligated to use it only for the specified purposes and in compliance with this Privacy Policy.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data in transit and at rest.
- Regular security assessments and vulnerability testing.
- Access controls and authentication procedures.
- Staff training on data protection and security practices.
- Physical security measures for our facilities.
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
7. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: The right to request a copy of the personal information we hold about you.
- Rectification: The right to correct inaccurate or incomplete information.
- Erasure: The right to request deletion of your personal information in certain circumstances.
- Restriction: The right to request that we limit how we use your personal information.
- Data Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format.
- Objection: The right to object to processing based on legitimate interests or for direct marketing.
- Withdraw Consent: The right to withdraw consent at any time where we rely on consent to process your information.
To exercise any of these rights, please contact us through the contact information provided at the end of this Privacy Policy. We will respond to your request within the timeframe required by applicable law.
8. Children's Privacy
Our services are primarily designed for families with children. We collect information about children only with the consent of a parent or guardian and only to the extent necessary to provide our services safely and effectively. We do not knowingly collect personal information directly from children under 13 without verifiable parental consent.
If you believe we have inadvertently collected personal information from a child under 13 without proper consent, please contact us immediately, and we will take steps to remove such information.
9. Cookies and Similar Technologies
We use cookies and similar tracking technologies to collect and use information about you and your device. Cookies are small text files that are stored on your device when you visit our website. They help us recognize you, remember your preferences, and improve your experience.
We use the following types of cookies:
- Essential Cookies: Necessary for the website to function properly.
- Preference Cookies: Enable the website to remember your preferences and settings.
- Analytics Cookies: Help us understand how visitors interact with our website.
- Marketing Cookies: Used to track visitors across websites to display relevant advertisements.
You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the effective date. We encourage you to review this Privacy Policy periodically.